FAQ
About Your Artwork
What kind of artwork can I upload?
You can upload a photo or scan of drawings, paintings, doodles, handwritten notes, school artwork, and other original creations.
For the best result, use a bright, clear image with the full artwork visible.
Can I use one artwork for more than one product?
Yes! That is exactly what YayDoodle is made for.
Upload your artwork once, then create magnets, keychains, ornaments, mugs, and more without uploading the same image again.
Can I upload more than one artwork?
Yes. You can upload multiple artworks when you want to create a matching set using the same keepsake style.
For example, you can upload several drawings and turn them all into matching magnets or ornaments.
Will you remove the background?
If you choose a Custom Die-Cut shape, we can help remove the background around your child’s artwork.
If the original image does not have a transparent background, we’ll prepare the artwork and email a design proof for your approval before production.
What is a Custom Die-Cut keepsake?
A Custom Die-Cut keepsake is cut around the outline of the artwork instead of using a standard square, rectangle, circle, star, or heart shape.
It works especially well for characters, animals, vehicles, faces, or simple drawings with a clear outline.
Why does my rectangle preview not have an exact fixed ratio?
Rectangle keepsakes are designed to work with your artwork’s natural proportions.
The selected size refers to the longest side. Your finished rectangle may be wider or taller depending on the shape of your uploaded artwork.
Preview and Personalization
Is the Product Preview exactly how my finished product will look?
The preview is an illustrative guide to help you choose placement, size, and product style.
Your final product may have small differences in color, material, crop, or positioning. For orders requiring review or editing, we will email a final design proof before production.
Can I move, zoom, or rotate my artwork?
Yes. In Product Preview, you can:
- Drag your artwork
- Zoom in or out
- Rotate up to 180°
- Reset the position
Why can’t I see a preview yet?
Please make sure you have completed all required selections:
- Choose a keepsake type
- Choose a shape, if needed
- Choose a size, if needed
- Upload your artwork
Once all selections are complete, your preview will appear.
Can I add a note for each product?
Yes. You can add a special request for each keepsake before adding it to cart.
For example:
- Please remove the background
- Please add text
- Please use the fox only
- Please make the artwork larger
- This is a gift for Grandma
A note added to one product applies only to that item.
Orders and Production
When will I receive my design proof?
For orders that require design review, background removal, or special requests, we’ll email your proof within 1–2 business days.
Please check your inbox and spam folder after placing your order.
What happens if I do not reply to my proof email?
We’ll hold your order while waiting for approval. If we do not hear from you within 3 days, we may proceed using the design provided so that your order is not delayed.
How long does production take?
Once your design is approved, most keepsakes are made within 4–5 business days.
How long does shipping take?
We ship with USPS. Most orders arrive about 5–7 business days after shipping, depending on your location.
Can I change or cancel my order?
Please contact us as soon as possible at zhumarcia@gmail.com.
Because every item is made especially for you, changes or cancellations may not be possible after design approval or production has started.
What if my item arrives damaged?
Please email us at zhumarcia@gmail.com within 7 days of delivery, including your order number and a clear photo of the item and packaging.
We’ll review the issue and help make it right.
Privacy
How will my child’s artwork be used?
Your uploaded artwork is used only to create and process your order.
We will never share your child’s artwork publicly without your permission.
Can YayDoodle share my artwork on social media?
Only with your permission.
If you would like to be featured in our Customer Gallery, we may ask for your written approval before sharing your artwork, product photo, or review.